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They hand you a uniform. They do not hand you the rest.
Not the judgment. Not the words that talk a man down at two in the morning. Not the half second when it stops being a conversation.
Security officers are killed on the job at more than twice the rate of workers overall, and suffer workplace violence more often than police officers do. Most of them were handed a shirt, a radio and a site map, and left to work the rest out alone.
The Guide to Guarding is the book nobody handed Dustin Allen before his first night shift. More than a decade later, after working concerts, bars, retail floors, gated communities, disaster relief shelters, industrial sites, armed protective details and haunted houses, he wrote it down.
What is inside
* Preparing for the job as it actually is. Violence, animosity, temptation, foolishness, and the shifts where you stand completely alone.
* Talking people down. Approach, distance, body language, and a working set of de-escalation techniques for angry, intoxicated and unstable subjects.
* When talking fails. Self defense, reasonable force, hands-off and physical detainment, and how to articulate every bit of it afterward.
* Medical response. Calling EMS so they can find you, rendering aid, and recognizing intoxication, drugs and overdoses, including how to administer Narcan and what happens once you do.
* Emergencies. Fires, open hazards, searching for a missing child, searching for an offender, and bomb threat procedure in the order the federal checklist asks for it.
* The paperwork that protects you. Identification, photographs, witness statements, incident reports and risk assessments.
* Shoplifters. What you must witness, how to make the stop, recovering merchandise, snatch and grabs, smash and grabs and flash looting.
* Every kind of post. Graveyard shifts, gatehouses, concerts and events, mosh pits, personal protective details and formations, and armed patrol.
* A glossary and a bibliography. The words you will hear on post and in a courtroom, in plain English, and the statutes, standards and studies behind the guidance.
Every incident in this book happened. Some of them the author is not proud of, and those were left in on purpose, because the mistakes taught more than the wins did.
It opens with a warning rather than a welcome. Integrity, courage and initiative are not sewn onto a shoulder patch or handed over with a paycheck. If you do not already have them, this is not your field. If you do, this is the book nobody handed you.
Written for security officers and guards, bouncers and door staff, loss prevention and asset protection agents, gatehouse and event staff, close protection and executive protection agents, supervisors training new officers, and anyone deciding whether this work is for them.
Read your state and local. Read your post orders. Get your training and keep it current. This book replaces none of them, and says so.
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