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Intercom Is the Most Powerful Customer Platform Most Companies Never Fully Configure

If you're using Intercom just for live chat, you're using a Ferrari as a grocery cart. Intercom's real power is in Fin AI — the AI agent that handles support conversations automatically — combined with automated campaign series, product tours, and an Inbox that routes the right conversation to the right person without a human dispatcher.

Intercom Automation is the practical guide to configuring Intercom's full platform: from deploying Fin AI to handle tier-1 support, to building onboarding sequences that activate new users, to measuring the metrics that predict churn before it happens.

What You'll Build
  • Fin AI setup: training your AI agent on your help center and defining escalation rules
  • Series: automated campaign sequences that onboard, engage, and win back customers
  • Product tours: in-app guided experiences for new user activation
  • Inbox automation: assignment rules, tagging, and SLA management without manual routing
  • Custom bots: conversation flows for lead qualification and support triage
  • Proactive messaging: targeting the right users with the right message at the right moment
Inside This Book
  • Customer segments: how to define and target meaningful user cohorts
  • Integrations: Stripe, Salesforce, HubSpot, and Slack connected to Intercom
  • Support metrics: CSAT, resolution time, deflection rate, and what drives each
  • Team management: assignment rules, permissions, and support team structure

For SaaS companies and subscription businesses, Intercom done right is the difference between customers who churn and customers who expand. This book shows you how to do it right.

Part of the Customer Success Series — practical guides for support leaders and SaaS operators who want retention built into their product experience.

Número de páginas :103
Encadernação Intercom Automation: Build Customer Support and Onboarding That Scales (English Edition):Kindle
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