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Intercom Is the Most Powerful Customer Platform Most Companies Never Fully Configure If you're using Intercom just for live chat, you're using a Ferrari as a grocery cart. Intercom's real power is in Fin AI — the AI agent that handles support conversations automatically — combined with automated campaign series, product tours, and an Inbox that routes the right conversation to the right person without a human dispatcher. Intercom Automation is the practical guide to configuring Intercom's full platform: from deploying Fin AI to handle tier-1 support, to building onboarding sequences that activate new users, to measuring the metrics that predict churn before it happens. For SaaS companies and subscription businesses, Intercom done right is the difference between customers who churn and customers who expand. This book shows you how to do it right. Part of the Customer Success Series — practical guides for support leaders and SaaS operators who want retention built into their product experience.
Inside This Book
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