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Many organizations suffer the high cost of unmanaged conflict because they don't understand its true impact or possible remedies. This book provides managers and HR professionals with the information and guidance they need to understand conflict's origins, cost, organizational impact and management strategies. Important topics include: The crippling effects of unresolved conflict and how to measure its real cost. How and why conflict develops. Common responses to conflict, including defensive behaviors. How the use of power affects conflict. Dealing with anger and the importance of boundaries. How culture influences resolution strategies. Planning and implementing a successful conflict management program.
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